Privacy Policy

Last Updated: February 2025

1. Introduction

Welcome to CLOUD HERMIT PTY LTD ("we," "us," or "our"). We are committed to safeguarding the privacy of individuals who visit our website, use our services, or otherwise interact with us (collectively, "you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information. It also outlines your rights and how to exercise them, in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs).

By accessing our website, using our services, or providing us with any Personal Information, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Scope of This Privacy Policy

This Privacy Policy applies to all Personal Information we process in the course of our business, including information collected through our website(s), mobile applications, social media pages, emails, or other communications.

"Personal Information" refers to any information or opinion about an identified individual or an individual who is reasonably identifiable.

3. Who We Are

Company Details

• Company Name: CLOUD HERMIT PTY LTD
• ACN: 684 777 562
• Registered Mailing Address: PO Box 1623, Casula Mall, NSW
• Contact Email: hermit@cloudhermit.io

Privacy Officer

If you have any questions regarding this Privacy Policy or wish to make any requests concerning your Personal Information, please contact our Privacy Officer at the address or email provided above.

4. What Information We Collect

We may collect and process various types of information, which can include:

Personal Details

• Name, date of birth, gender, postal address, email address, telephone number.

Account & Login Information

• Username, password, security questions, and similar credentials for accessing our platforms or services.

Payment & Financial Details

• Billing addresses, credit/debit card numbers, and other payment-related information when you conduct financial transactions with us.

Technical Information

• IP addresses, browser type, operating system, device identifiers, and usage data such as pages viewed, links clicked, and time spent on our website.

Communication Data

• Correspondence, feedback, questions, or other messages you send us via email, online chat, social media, or other communication channels.

Other Information

• Any additional information you voluntarily provide, for instance, if you fill out a survey, sign up for a newsletter, or participate in promotional activities.

5. How We Collect Your Information

Directly from You

• When you sign up for an account, purchase a product or service, fill out forms, or communicate with us.

Automatically

• Through cookies, web beacons, or similar technologies that log information about your visit to our website(s).

From Third Parties

• We may receive information from third-party service providers, payment processors, social media platforms (if you choose to link your account), or referral partners. We only collect third-party data if you have provided consent or if it is otherwise legally permissible.

6. Purpose of Collection & Legal Basis

We use your Personal Information for several legitimate business purposes, including but not limited to:

Service Delivery

• To provide, maintain, and improve our products or services, process transactions, and manage user accounts.

Communication

• To respond to inquiries, send administrative or promotional emails, provide customer support, and notify you of any changes to our services or policies.

Analytics & Improvements

• To analyze website usage patterns, troubleshoot issues, and enhance the user experience across our platforms.

Marketing & Advertising

• To send you newsletters, event invitations, or promotional offers, but only if you have opted in. You may opt out at any time (see Section 11, Your Rights).

Legal & Regulatory Compliance

• To comply with applicable Australian or international laws, protect our legal interests, and fulfill any mandatory reporting obligations.

Where the Australian Privacy Principles or other regulations (e.g., GDPR) apply, we process your Personal Information based on:

• Your consent (where required).
• Our legitimate interests (e.g., improving our services).
• Performance of a contract (e.g., when delivering a paid service).
• Compliance with a legal obligation.

7. Disclosure of Your Information

We may share your Personal Information with:

Service Providers & Business Partners

• Cloud hosting services, payment processors, analytics providers, email service platforms, and other third-party vendors who assist in our operations.

Affiliates & Subsidiaries

• Entities under common ownership or control with us, bound by this Privacy Policy or similar strict obligations.

Legal Requirements

• If required by law, court order, or governmental regulations, or to protect our rights, property, or safety—or that of our users or others.

Corporate Transactions

• If we engage in a merger, acquisition, asset sale, or other similar business transaction. In such cases, Personal Information may be transferred as part of the assets.

We require that any third parties receiving your Personal Information implement safeguards equivalent to those under this Privacy Policy and only use it for the purposes for which we disclose it.

8. Overseas Transfers of Personal Information

We may transfer your Personal Information outside Australia—for example, if we or our service providers use servers located overseas (including, but not limited to, data centers in the United States, European Union, or Asia-Pacific regions).

When such transfers occur, we will ensure:

• The recipient is subject to laws or binding contractual arrangements that uphold principles for fair handling of Personal Information consistent with the Australian Privacy Principles, or
• We obtain your consent and/or use contractual measures (such as Standard Contractual Clauses) to ensure the protection of your information.

9. Data Retention & Security

Data Retention

• We retain your Personal Information only as long as it is reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements.

Security Measures

• We maintain administrative, technical, and physical safeguards designed to protect the confidentiality and security of your Personal Information. These measures may include encryption, secure servers, restricted access, and regular security assessments.

No Absolute Guarantee

• While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of any information transmitted to or stored by us.

10. Cookies & Tracking Technologies

Cookies

• We use cookies to remember user preferences, track visits, and understand usage patterns. You can disable cookies in your browser settings, but doing so may limit your access to certain features of our services.

Analytics Tools

• We use tools like Google Analytics, which collect data such as your IP address, browser type, referring pages, and time spent on our Site.

Opt-Out

• Many browsers provide the option to block or remove cookies. If you wish to opt out of data collection via Google Analytics, you can install Google's opt-out browser add-on.

11. Your Rights

Under the Privacy Act and other applicable laws, you may have rights that include:

Access & Correction

• You have the right to request access to the Personal Information we hold about you. If it is incorrect or outdated, you may request that we update or correct it.

Withdrawal of Consent

• If we rely on your consent to process Personal Information, you may withdraw it at any time. Note that withdrawal does not affect the lawfulness of processing prior to your withdrawal.

Unsubscribe / Opt-Out

• You can opt out of receiving marketing emails by using the "unsubscribe" link in any such message, or by contacting us directly.

Complaint Handling

• If you believe we have mishandled your Personal Information, you may lodge a complaint with us using the contact details below. We will handle your complaint in accordance with the APPs. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect or process Personal Information from children under 16 without verifiable parental consent. If you believe that we have inadvertently collected such information, please contact us so we can promptly seek parental consent or delete the data.

13. Third-Party Links

Our website, social media pages, or emails may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any websites you visit.

14. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any changes will become effective upon posting of the revised policy on our website, with the "Last Updated" date at the top. Your continued use of our services following the posting of changes indicates your acceptance of these updates.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your Personal Information, please contact us at:

• Company: CLOUD HERMIT PTY LTD
• ACN: 684 777 562
• Address: PO Box 1623, Casula Mall, NSW
• Email: hermit@cloudhermit.io

We will endeavor to respond to your inquiry within a reasonable timeframe, consistent with applicable laws.

Thank You

Thank you for reviewing our Privacy Policy. By continuing to engage with our website and services, you acknowledge that you have read, understood, and agreed to the practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of our services immediately.

Disclaimer

This sample Privacy Policy is provided for informational purposes only and does not constitute legal advice. Laws and regulations may vary depending on your specific industry, data practices, and location. For tailored advice and compliance requirements, always consult a qualified solicitor or privacy professional in your jurisdiction.